Refund policy

Thank you for shopping with SLAYYBAE.

At SLAYYBAE, we take pride in delivering high-quality activewear designed to fit, sculpt, and elevate.

Please review our policies carefully before placing an order. By purchasing from SLAYYBAE, you agree to the terms outlined below.


NO REFUND POLICY

We do not offer refunds under any circumstances.

We only offer:

  • Exchanges (for eligible items)
  • Returns for defective or incorrect items only

Order Cancellations & Processing Fees

If an order is canceled or refunded under (exceptional circumstances), please note:

  • Payment processing fees (including Stripe, Shopify, and transaction fees) are non-refundable
  • Any approved refund will be issued minus these mandatory processing fees
  • These fees are charged by third-party providers and are not retained by SLAYYBAE

Failure to review our Store Policies prior to purchase does not qualify for any exception.

 

Jamaica Orders

Exchanges (Only)

We accept exchanges on eligible items within 48 hour of delivery.

 

Eligibility Requirements

  • Item must be unworn, unwashed, and in original condition
  • All tags must be attached
  • Item must be free of stains, odors, or damage

 

Non-Exchangeable Items


  • Sale or discounted items
  • Bodysuits, intimate items 
  • Items marked Final Sale
  • Preorder items (Final Sale)

Return for Defective or Incorrect Items Only

If you receive a defective or incorrect item:

  • Report within 48 hours of delivery
  • Provide clear photos
  • We will arrange a replacement or exchange

 

Return Process (Jamaica)

  • Customers are responsible for return shipping unless the item is defective or incorrect
  • Items must be approved before return
  • Once received and inspected, an exchange or replacement will be issued

 

International Orders (U.S., Canada & Other Countries)

 

If the Issue Is Our Error

(Defective, damaged, or incorrect item)

  • Must be reported within 48 hours with photo proof
  • SLAYYBAE will provide a replacement or exchange
  • Return shipping may be covered at our discretion


Customer Preference (Sizing / Fit / Change of Mind)

 

  • No refunds
  • Exchanges may be approved for eligible items
  • Customer is responsible for return shipping
  • Original shipping fees are non-refundable


Sizing & Fit

Due to the nature of activewear:

  • We do not offer refunds or returns for sizing or fit issues
  • Please review our size guide before purchasing


Final Sale Items

All items marked Final Sale (including preorder items) are:


  • Non-refundable
  • Non-returnable
  • Non-exchangeable


Shipping, Duties & Delays

 

  • Shipping fees are non-refundable
  • SLAYYBAE is not responsible for carrier delays or customs issues
  • Duties, taxes, and import fees are the customer’s responsibility

 

Order Issues & Claims

All issues must be reported within 48 hours of delivery.

Claims outside this timeframe may not be accepted.

 

Resolution Method

All resolutions (exchange, replacement) are handled at SLAYYBAE’s discretion.


Contact Us

📧 support@slayybaeofficial.com


For faster assistance, please contact us via email or live chat on our website. Response times may be slower via direct messages.


POLICY AGREEMENT 

By placing an order with SLAYYBAE, you confirm that you have read and agreed to this policy.